These Terms govern your use of the AwardSecrets website, Award AI, alerts, and the AwardSecrets API and MCP interface (together, the Service). The Service is operated by MetroSpaces LLC ("AwardSecrets", "we", "us"), Austin, Texas.
By using the Service you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it. Section 15 contains a binding arbitration agreement and a class-action waiver.
AwardSecrets offers memberships. A membership gives you access to the AwardSecrets data set: award-travel intelligence that is AI-augmented and derived from airline distribution (GDS) inventory and from lived award-travel experience — programme rules, transfer paths, booking practice and our own verification. Members use it through Award AI (our search and alerts) and, on API plans, through the API and MCP interface.
We sell access to the AwardSecrets data set by membership. We do not sell per-transaction access to any distribution system, and we do not sell raw distribution data.
We are not a travel agency, a ticket seller, or an agent of any airline or loyalty programme. We do not book, hold, reserve, price, ticket or issue anything. All bookings are made directly with the airline or loyalty programme, on their terms, at their prices.
This section matters more than any other. Please read it.
Always verify with the airline or loyalty programme before making any commitment — booking another flight, buying a fare, transferring points, or making non-refundable plans. We are not liable for decisions made on the basis of an observation that has since changed.
Some features require an account. You are responsible for the accuracy of your registration details, for keeping your credentials secure, and for all activity under your account. Tell us promptly at support@awardsecrets.com if you believe your account has been compromised.
You must be at least 18, or the age of majority where you live, to hold an account. Each membership is for one person; do not share credentials or keys. Your own systems and applications may use your API key to serve your users, as permitted in section 6; your users may not receive your key or direct access to the API. Colleagues who want Award AI access take their own membership.
You agree not to:
Plans, prices and allowances are those shown when you subscribe. We may change them for future billing periods with reasonable notice.
API plans include a monthly fair-use allowance of queries (a query is one availability request for one origin, destination, airline and date, or one pricing request). The allowance resets at the start of each billing period and unused queries do not roll over. Above the allowance, queries pause until the next period or until you move to a larger plan. We never charge per query. Rate limits also apply.
The Service is provided on a reasonable-efforts basis with no service level commitment unless agreed in a separate written agreement. We may change, deprecate or withdraw endpoints, fields and response formats; for breaking changes we will make reasonable efforts to give active members advance notice.
These terms apply to everything the Service returns, whether through the website, Award AI, the API or the MCP interface (the Output).
While your membership is active, we grant you a limited, revocable, non-exclusive, non-transferable licence to use the Output within your own products, services and work. This includes showing results and insights to your own users; building recommendations, itineraries, alerts and analysis; and providing the Output as context to your own AI assistants and agents when answering your users' requests.
On Sandbox and Developer plans, where you display Output publicly, attribute it to AwardSecrets in a reasonably visible way (for example, "Award data: AwardSecrets", linked to awardsecrets.com). White-label use without attribution is available on Enterprise plans by written agreement.
Memberships are monthly subscriptions, billed in advance through our payment processor (Stripe) and renewing automatically until cancelled. You can cancel at any time from your account; access continues to the end of the period you have paid for. Prices exclude any applicable taxes.
Fees are non-refundable except where required by law or where we decide otherwise. If we withdraw the Service, or end your membership other than for breach, we will refund the unused portion of the current period.
The Service, including its software, interfaces, documentation, route analyses, statistics, methodologies, and the selection, structure and presentation of information, is owned by MetroSpaces LLC and protected by intellectual property law. Nothing in these Terms transfers ownership to you.
Our filtering, validation and analysis methods are proprietary and constitute trade secrets. You may not reverse engineer, decompile, or attempt to derive them from the Output.
Airline names, flight numbers, programme names and marks belong to their respective owners and are used for identification only. We are not affiliated with, endorsed by, or sponsored by any airline or loyalty programme.
The Service reports information observed in third-party distribution systems. We do not control that information, cannot guarantee its accuracy or completeness, and are not responsible for errors, omissions or interruptions originating from those sources. Links or references to third-party sites are provided for convenience and imply no endorsement.
THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION.
Without limiting the above, we do not warrant that any reported availability exists, remains available, is bookable by you, is bookable at any particular price, or is bookable with any particular loyalty programme.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MetroSpaces LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, POINTS, MILES, GOODWILL, OR TRAVEL OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE, WHETHER IN CONTRACT, TORT OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
Some jurisdictions do not allow certain exclusions or limitations; in those jurisdictions our liability is limited to the greatest extent permitted.
If you use the API or otherwise use the Service in connection with a business, you agree to indemnify and hold harmless MetroSpaces LLC and its officers and agents from any claim, loss, liability, or expense (including reasonable legal fees) arising from your use of the Service, your breach of these Terms — in particular sections 5 and 6 — or your infringement of any third party's rights.
You may stop using the Service and cancel at any time, and may ask us to close your account. We may suspend or terminate access, with or without notice, where we reasonably believe you have breached these Terms, where required by law, or where continued access poses a risk to the Service or to others.
Sections 6, 8, 10, 11, 12 and 15 survive termination.
We may update these Terms. The effective date at the top of this page will change and, for material changes, we will make reasonable efforts to notify members at the email address on file. Continued use after a change takes effect constitutes acceptance.
This section requires most disputes to be resolved by binding individual arbitration and waives class actions. You can opt out within 30 days, as explained below.
Before starting any claim, email support@awardsecrets.com with a description of the dispute. Both sides will try in good faith to resolve it informally for 30 days.
Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (for individuals) or Commercial Arbitration Rules (for businesses), as applicable. The arbitration will be conducted in English, in Travis County, Texas, or remotely by video or written submission where the rules allow. The arbitrator's decision is final, and judgment may be entered in any court with jurisdiction. The Federal Arbitration Act governs this section.
You and AwardSecrets may bring claims only in an individual capacity, not as a plaintiff or class member in any class, collective or representative proceeding, and the arbitrator may not consolidate claims or award relief on a class basis. If this class-action waiver is found unenforceable for a claim, that claim will proceed in court, not in arbitration.
Either side may bring an individual claim in small-claims court if it qualifies, and either side may seek injunctive relief in court to protect intellectual property or to stop misuse of the Service or the Output (including breaches of section 6).
You may opt out of arbitration within 30 days of first accepting these Terms by emailing support@awardsecrets.com with the subject "Arbitration opt-out" and your account email. Opting out does not affect any other part of these Terms.
These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-laws rules. Any matter not subject to arbitration will be heard exclusively in the state or federal courts located in Travis County, Texas, and you consent to personal jurisdiction there.
General and account: support@awardsecrets.com
Memberships, API and partnerships: api@awardsecrets.com
MetroSpaces LLC, Austin, Texas, United States.
See also our Privacy Policy.