▸ Frequently Asked Questions
Everything you need to know about searching and booking award flights with AwardSecrets.
What is AwardSecrets?
What does AwardSecrets do?
AwardSecrets is an AI award-search assistant that searches live award availability across 55+ airlines. Tell it where you want to go, when, and what points you have — it finds available flights, recommends the cheapest transfer path, and tells you how to book.
Which airlines are supported?
We search live availability across 55+ airlines, including most major Star Alliance, oneworld and SkyTeam carriers: United, American, Delta, Emirates, Air France, KLM, Turkish Airlines, Qantas, ANA, Lufthansa, Korean Air, Alaska Airlines and many more.
Which credit card points are supported?
The transferable programmes we support: Amex Membership Rewards, Chase Ultimate Rewards, Citi ThankYou, Capital One Miles and Bilt Rewards (just name the card and we search across its transfer partners), plus Marriott Bonvoy transfers in our points prices. We find the lowest-points transfer path among the programmes and cards we support.
What are Award Seat Alerts?
Set up a monitor for a specific route, date range, and cabin class. We check your alerts several times a day and email you when verified seats appear, with the programme to book them. Alerts are available to paid subscribers and pause once seats are found so you can book before they disappear.
Points prices
What do you verify, and what do you calculate?
Award availability is observed: each seat count comes from airline inventory through our GDS connection and carries the time it was checked. Points prices are calculated from each loyalty programme's published award chart or calculator; we never estimate a price for a programme that prices dynamically. Taxes, carrier surcharges and final bookability must be confirmed with the programme before you transfer points.
How does AwardSecrets work out which programme is cheapest?
Each loyalty programme sets its own price for the flights it can book. For more than a dozen programmes that publish award charts (including Aeroplan, AAdvantage, Alaska, ANA, JAL, KrisFlyer, Korean Air SKYPASS, Qantas, Turkish Miles&Smiles, Virgin Atlantic, and the Avios programmes of Iberia, Qatar and British Airways), we price the exact flights we find using each programme's own rules: distance or region, one award or flight by flight, and peak or off-peak dates. Answers list the cheapest first, with the credit-card points that transfer there. Every route page shows the full comparison; see ANA The Room, New York → Tokyo.
Why do two programmes charge different prices for the same seat?
Because each programme prices partner flights its own way. Qatar Airways' own programme prices a one-stop journey through Doha as a single award, while Iberia charges each flight separately, so the same seats can cost tens of thousands of points more through one than the other. Comparing them is the point of AwardSecrets.
What does "round trip" mean for ANA and Korean Air?
ANA Mileage Club prices its awards as round trips. Korean Air SKYPASS publishes round-trip prices and charges the same for a one-way award. Our answers and route pages mark both clearly ("round trip", "round trip costs the same") and compare them per direction, so a one-way traveller sees the right cheapest option.
What are carrier surcharges?
Some programmes add cash fees on top of the points ("carrier-imposed surcharges"), which can run to hundreds of dollars on some airlines. We flag programmes known to add high surcharges. Always check the cash total with the programme before transferring points.
Do you include Delta SkyMiles, United MileagePlus and Flying Blue?
We name them wherever they can book a flight, but we don't show a price: they price awards dynamically, and the price changes with demand. When we say "fewest points on a published chart", a dynamic programme may sometimes be lower, so it's worth a check.
Which credit card points transfer to which programmes?
Every answer and route page lists, for each programme, the cards that transfer to it: Amex Membership Rewards, Chase Ultimate Rewards, Citi ThankYou, Capital One, Bilt and Marriott (most at 1:1; Marriott at 3:1). Transfers can't be reversed, so confirm the seat with the programme first.
A seat I saw on a route page is gone. Why?
Route pages show seats our scanner verified recently, with how long ago ("seen 2hr ago"). Award seats are released and taken constantly, and popular ones can go within hours. Use "Check a date live" to search that date now, or set an alert and we'll email you when seats reappear.
Are your points prices verified?
Every chart is read from the programme's own published chart or calculator, with its date, and our route pages are audited against those charts. Anything we can't currently confirm is marked "pending re-verification".
How to use it
How do I search for a flight?
Just type what you're looking for in natural language. For example:
Find me business class from Newark to Delhi on Oct 25 using United miles. The AI handles the rest.Can I search with credit card points?
Yes. Say something like
Find a flight from JFK to CDG on Sep 1 using Chase Ultimate Rewards. We'll find availability and tell you which transfer partner to use.Does AwardSecrets book the flight for me?
Not yet — we show you exactly what's available and how to book it, then you complete the booking through the airline's website.
Pricing
How much does it cost?
Your first 10 searches are free. After that, it's $9.99/month for unlimited searches plus access to Award Seat Alerts (up to 5 active alerts at a time).
Can I cancel anytime?
Yes. Your subscription runs until the end of your billing period. After it expires, your alerts will be paused after a 3-day grace period. If you resubscribe later, your existing alerts automatically resume.
Try these searches
Find me a flight in business from Newark to Delhi in the spring using United points
Find 2 business seats from Austin to Athens on flexible dates with Amex points
Find business class from JFK to Paris on flexible dates using Chase Ultimate Rewards